We want you to love your purchase from Bambi Bags, but if for any reason you're not completely satisfied, we've got you covered. Our hassle-free returns process makes it simple to return or exchange items within 30 days of receiving your order. Please read carefully and follow our easy steps to initiate a return:
- NON-FAULTY ITEMS: Returns/refunds/exchanges are for non-embroidered Bambi Bags only.
- FAULTY ITEMS: Full returns/refunds/exchanges are applicable for faulty Bambi Bag products only. Please send through the description of the fault and images to evidence to be eligible for a full return/refund/exchange.
- Imperfect Collection bags cannot be returned or refunded.
- Please ensure that all items (canvas tote + felt insert + canvas drawstring bag) are still in its original condition (e.g. unwashed, unused).
- Please return the items WITHIN 30 DAYS of receiving your order to the address below and include the emailed return/exchange slip with your return:
BAMBI BAGS. SUITE 19, SHOP 3 8-26 BIRTWILL STREET. COOLUM BEACH, QUEENSLAND, 4573
- Once we have received and processed your return, we will provide you a refund or exchange within 2-5 business days. The refund WILL NOT INCLUDE THE SHIPPING COSTS unless item was deemed faulty.
PLEASE NOTE:
- While we'd love to pay for all returns, we simply do not have the means to as a small business. As a result, all customers are responsible for ALL shipping costs during the return and exchange process.
- Original shipping costs is not included in the refund, unless item is deemed faulty by Bambi Bags.
- We highly advise that your exchange/return parcel is sent with a trackable service as we are unable to guarantee that we will receive the parcel back. We DO NOT take any responsibility for lost items in transit.
- Items which are outside of our 30 day return period cannot be returned.
♡ Please be mindful that we are a small business. If you have any questions or queries, please contact us via email at hello@bambibags.com ♡
