WHAT WOULD YOU LIKE TO KNOW?
FAQ
Providing Clarity: Answers to Frequently Asked Questions
QUESTIONS & ANSWERS
What are the bags made of?
The Essential Bambi Bag: made with 100% 16oz cotton canvas material. Inner bindings/linings are made with polyester cotton. Hardware are made out of metal.
The Everyday Bambi Bag: made with 100% 16oz cotton canvas material. Inner bindings/linings are made with polyester cotton. Hardware are made out of metal.
Organisable Insert: made with a combination of wool (felt), 16oz 100% cotton canvas, and water-resistant nylon & polyester materials. Hardware is made out of metal.
The Bambi (Beach) Mesh Bag: made with a combination of heavy duty PVC mesh and textilene (fabric woven from polyester with a PVC coating). Straps are made out of nylon. Bindings/linings are made with polyester. Hardware are made of out metal.
Calico drawstring bags: made with 10oz, 12oz, and 16oz 100% cotton canvas material. Inner binding/linings are made with polyester cotton.
How long is shipping within Australia?
Standard delivery may take between 3-7 business days for metro areas and up to 7-10 days for rural/remote areas after the order is packed and dispatched.
Express delivery may take between 1-3 days after the order is packed and dispatched.
Can I return or exchange?
Returns and exchanges are available for non-custom bags (e.g. if you did not add a custom logo on). We have a 30-day return window should you have a change of mind or received a faulty product.
For change of mind returns, customers are responsible for return shipping costs. Please click here to find out more.
When will my order dispatch?
Orders are packed and dispatched within 48 hours of order date from our Melbourne warehouse.
Please allow an additional 5 business days for orders to be dispatched during a sale & new launch period.
Do you ship worldwide?
Yes we do! Shipping costs to your exact location is calculated at checkout. Our shipping costs include transit protection. Please note we do not profit from shipping costs.
If you'd like an alternative or quicker shipping courier please contact us directly.
Do you offer commercial/wholesale discounts?
Yes we offer wholesale pricing for businesses looking to order ten (10) or more Bambi Bags. Fill out the wholesale form on this page here to enquire.
I want to add my business logo, how do I do this?
Simply attach your logo file onto your desired Bambi Bag product page and check out! All embroidery done by us is covered by our 12 month warranty guarantee.
If you have any issues doing so, please contact us directly here and we'll be happy to assist!
