At Bambi Bags, we take pride in upholding sustainable practices and in the quality and craftsmanship of all our products. This is why we offer a comprehensive 12-month warranty on all our products + our 'Repair & Recycle' program!
Our 12-month warranty gives you peace of mind, ensuring that your investment in a quality bag is protected. If your bag has any defects within the first 12 months, we’ll replace it entirely and process your original item through our ‘Repair & Recycle’ program!
This commitment to customer satisfaction and eco-friendly practices reflects our dedication to creating durable, reliable products while recycling/upcycling materials to reduce waste and support a healthier planet. ♡
If you purchased our original Essential Bambi Bag (button top) from Sept 2023 and you are experiencing manufacturing defects, please email us a photo of the defect + your order number, and we will send a replacement of our latest Essential Bambi Bag model, at 100% no cost to you!
What Does the 12-Month Warranty Cover?
Our 12-month warranty covers any manufacturing defects in materials or workmanship for the Essential Bambi Bag collection, the Everyday Bambi Bag collection, and our Pins. If your bag shows signs of a manufacturing defect within the first year of purchase, we will repair or replace it free of charge. Custom orders with logo and text embroidery completed by us are included in this warranty! Manufacturing issues are defined as:
- Faulty stitching: Any seams, zippers, embroidery, or straps that come apart due to poor stitching.
- Hardware failure: Problems with zippers, buckles, clasps, or other hardware that fail during normal use.
- Material defects: Weak or flawed materials that result in tears, rips, or other forms of damage.
What Is Not Covered?
While our warranty is designed to ensure you receive a product free from manufacturing defects, it does not cover damage caused by:
- Normal wear and tear: Over time, materials may naturally wear down with use. Fading, scuffing, and minor abrasions are considered normal wear and tear and are not covered by the warranty.
- Misuse or neglect: Damage resulting from improper use, neglect, or failure to follow care instructions is not covered. This includes overloading the bag, exposing it to harsh environments, or using it for unintended purposes.
- Accidental damage: Any damage caused by accidents, such as spills, cuts, or burns, is not covered by the warranty.
- Unauthorised repairs or modifications: Any alterations or repairs made by unauthorised personnel will void the warranty. This includes embroidering completed by external sources, e.g. embroidery not completed by us at Bambi Bags.
- Imperfect products: Bambi Bag products that are sold as 'imperfect' are not covered by the warranty. Imperfect products are a handpicked selection of bags that may not be flawless in appearance but offer the same functionality we all love. They are a final sale and do not come with return, refunds, or exchanges.
How to Make a Warranty Claim
If you believe your bag has a manufacturing defect and is eligible for repair or replacement under our warranty, please follow these steps:
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Contact Customer Service:
Reach out to our customer service team here with your purchase details and a description of the issue. Providing photos of the defect can help expedite the process. -
Assessment:
Our team will assess the defect to determine whether it falls under the warranty coverage. In some cases, we may ask you to send the bag in for a closer inspection. -
100% Replacement:
If the defect is covered by the warranty, we will send you a direct replacement with shipping completely covered by us. If the product is unavailable, you may opt for alternative product(s) of the equivalent cost, or a store credit. If your bag has embroidery done by us we will also cover the re-embroidery costs. -
Repair & Recycle Program:
Bambi Bags will further pay for return shipping of your original product, to which we will personally assess whether we can repair the product or recycle it with our partnered Clothing/Textiles Recycling Centres.
If the product is repairable and can function as required, we will sell it a reduced cost as a 'Pre-loved Sale'.
If the product is unrepairable and cannot function as required, we will recycle/upcycle it at our local Clothing/Textiles Recycling Centres. -
Return Shipping:
In most cases, we will cover the cost of return shipping for repairs or replacements under warranty.
Our Commitment to You and The Planet
We are dedicated to ensuring your satisfaction with Bambi Bag products. Our 12-month warranty is designed to give you peace of mind, knowing that your investment in a quality bag is protected! We believe in the durability and craftsmanship of our products and stand behind them with this warranty.
As sustainability is at our core - when a product is returned, we strive to upcycle or recycle its materials to reduce waste and support a more eco-conscious world. This way, your purchase in a Bambi Bag not only brings you a reliable and quality product, but also helps in our shared journey toward a greener planet!
If you have any questions about our warranty policy or need assistance with a claim, our customer service team is here to help. Thank you for choosing Bambi Bags, where quality and customer satisfaction come first ♡
